Shipping policy

Shipping Policy

Thanks for shopping with Pets and Cuddles by Looply Shops! Here's everything you need to know about how your order gets to you. 

Where We Ship

We currently ship to addresses within the United States only. We do not ship internationally at this time.

Shipping Cost

Shipping is free on every order, with no minimum purchase.

Processing Time

Most orders are processed within 1 to 3 business days (Monday through Friday, excluding holidays). Custom and print-on-demand items, such as apparel, are made to order and may take 2 to 7 business days to produce before they ship.

Delivery Time

Once shipped, most orders arrive within 3 to 7 business days. In total, you can typically expect your order within 5 to 10 business days of placing it. Delivery times are estimates and may be longer during holidays, severe weather, or carrier delays.

Orders With Multiple Items

Our products come from several trusted suppliers and fulfillment partners, so items in the same order may ship separately and arrive on different days. You won't pay anything extra for this, and you'll receive tracking for each package.

Order Tracking When your order ships, you'll receive a confirmation email with tracking information. You can also check your order status anytime on our Track Your Order page (looplyshops.com/apps/parcelpanel).

Shipping Address

Please double-check your shipping address at checkout. If you notice a mistake, email us right away at office@looplyshops.com. We'll do our best to update it, but we can't change an address once an order has shipped. We are not responsible for orders delivered to an incorrect address entered at checkout.

Lost, Late, or Damaged Packages

If your tracking shows delivered but you can't find your package, please check with neighbors and around your property, then contact us within 7 days of the delivery date and we'll help you open a claim with the carrier.

If your order arrives damaged, please email us within 3 days of delivery with photos of the item and packaging, and we'll make it right. See our Refund Policy for details on returns and exchanges.

If your order hasn't arrived within 15 business days of purchase, please reach out and we'll look into it.

Questions?

We're happy to help. Email us at office@looplyshops.com or call (845) 622-4139.